In the Hamline story you wrote that "this off-with-their-heads attitude toward missteps is unbecoming." And then in the bicycle story you wrote that a worker who issued a tongue-lashing "should be fired." I assume the first judgment was serious and the second was a bit of humorous self-referential overstatement. Nice writing!
In the Hamline story you wrote that "this off-with-their-heads attitude toward missteps is unbecoming." And then in the bicycle story you wrote that a worker who issued a tongue-lashing "should be fired." I assume the first judgment was serious and the second was a bit of humorous self-referential overstatement. Nice writing!
If I owned a business with salespeople, I think I would fire any salesperson that berated or belittled a customer. Their job is to sell products and try to make the customer happy to have purchased from my shop. I would probably have advised them to not offer their gentle guidance either. The point is to help the customer find what they want and then close the sale.
I do wonder what that "tongue lashing" was really like. One often hears people miuse the word "yell," at "my boss yelled at me" or "my spouse yelled at me" when voices were barely raised if at all.
In the Hamline story you wrote that "this off-with-their-heads attitude toward missteps is unbecoming." And then in the bicycle story you wrote that a worker who issued a tongue-lashing "should be fired." I assume the first judgment was serious and the second was a bit of humorous self-referential overstatement. Nice writing!
If I owned a business with salespeople, I think I would fire any salesperson that berated or belittled a customer. Their job is to sell products and try to make the customer happy to have purchased from my shop. I would probably have advised them to not offer their gentle guidance either. The point is to help the customer find what they want and then close the sale.
I do wonder what that "tongue lashing" was really like. One often hears people miuse the word "yell," at "my boss yelled at me" or "my spouse yelled at me" when voices were barely raised if at all.