If I owned a business with salespeople, I think I would fire any salesperson that berated or belittled a customer. Their job is to sell products and try to make the customer happy to have purchased from my shop. I would probably have advised them to not offer their gentle guidance either. The point is to help the customer find what they want and then close the sale.
If I owned a business with salespeople, I think I would fire any salesperson that berated or belittled a customer. Their job is to sell products and try to make the customer happy to have purchased from my shop. I would probably have advised them to not offer their gentle guidance either. The point is to help the customer find what they want and then close the sale.
I do wonder what that "tongue lashing" was really like. One often hears people miuse the word "yell," at "my boss yelled at me" or "my spouse yelled at me" when voices were barely raised if at all.
If I owned a business with salespeople, I think I would fire any salesperson that berated or belittled a customer. Their job is to sell products and try to make the customer happy to have purchased from my shop. I would probably have advised them to not offer their gentle guidance either. The point is to help the customer find what they want and then close the sale.
I do wonder what that "tongue lashing" was really like. One often hears people miuse the word "yell," at "my boss yelled at me" or "my spouse yelled at me" when voices were barely raised if at all.